Privacy Policy

Last updated on July 28, 2025

Top Tier CME LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.TopTierCME.com) and use our services (the “Site”).

By accessing or using the Site, you consent to the practices described in this Privacy Policy. If you do not agree with the terms, please do not use the Site.

Information Collection

When you visit our Site, we may collect certain information about you. This helps us deliver a more efficient, personalized experience and respond to specific requests you make. In some cases, we may ask you to provide information directly, while in others, we may collect it automatically. We only collect and process your personal data when we have a lawful basis for doing so, including your consent, the fulfillment of a contractual obligation, or when we have a legitimate interest in processing your information. We may collect and/or receive the following types of information:

Information You Share

Personal Information. You may be asked to provide personal information including your name, address, email address, phone number, job title, and license number when you sign up for an account or any mailing lists. We will only request the personal information that is required in order to fulfill our obligations to you  (i.e., to set up user accounts and access to course materials), as well as to comply with any legal obligations that may accompany such an exchange.

Order & Billing Information. If you purchase courses through our Site, we track certain information about the products you purchase. At checkout, you may also be required to provide additional information required for processing your payment. This generally includes a debit or credit card or other payment information, expiration dates, card security codes, your billing address, or similar information. This information is generally processed and captured by third-party vendors, such as payment processors and merchant account providers. Third-party vendors who assist us in any of our business functions will also be doing so pursuant to their own terms and conditions, including privacy policies and terms of use.

Information Collected Automatically

Activity Info (Log Data). Information may be collected based on your use of the Site, which generally includes information about your computer hardware and software, such as: Internet Protocol (“IP”) addresses, operating systems, browser types, device types, URLs, access dates and times; Site pages that you visit; referring website information; universally unique identifiers (“UUID”), advertising identifier (“IDFA”), carrier and country location, hardware and processor information, network type, and other related data.

Use of Cookies. Our Site may use cookies to deliver a better experience for you. The term ‘cookies’ refers to files with small amounts of data that a website stores on your computer or mobile device’s hard drive so that certain information about your visit and web-browsing preferences are recognized upon a return visit. Cookies serve functions such as “remembering” log-in names and passwords or enabling or saving contents of a shopping cart. Similar to many websites, we may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us improve the experience you have with our Site. Most web browsers have a function allowing you to delete existing cookies on your device or set your browser options to not receive or accept cookies. Doing this may interfere with your ability to use the Site.

How We Use Your Information

We use the information we collect for the following purposes:

• Present you with information through our Site and email services;
• Create user accounts, process orders, and administer our courses;
• Maintain and improve our Site;
• Respond to your requests, and provide customer service, including in response to any problems that may arise, such as difficulties in navigating our Site or accessing certain features;
• Solicit your feedback and inform you about our products and services and those of our third-party marketing partners that we feel may be of interest or value to you;
• Personalize or display advertisements to you on third-party platforms;
• Improve our offerings; and
• Fulfill our legal or contractual obligations to you.

How We Share Your Information

We do not sell your personal information. However, we may share information with:

• Service Providers: Including payment processors (e.g., Stripe), email marketing tools, and gift card vendors (e.g., Giftbit)
• Course Accreditation Partners: If necessary to issue CME credit or verification
• Legal Requirements: When required by law or to protect our rights and safety

When sharing with third-party vendors, we limit the information to what is necessary to perform the contracted service.

Gift Cards and Rewards. If you participate in a rewards program (e.g., earning a gift card for completing a course module), we may share your name and email address with a third-party gift card provider, Giftbit. Redemption of any rewards is subject to that provider’s terms. We are not responsible for expired, lost, or unclaimed rewards. You are responsible for ensuring proper redemption and tax reporting of any incentives.

Managing Cookies in Your Browser

Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The ‘Help’ portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable their web browsers’ ability to accept cookies will be able to browse the Site; however, some Site features may not function if you disable cookies.

Data Retention and Security

Data Retention. We retain personal information for as long as needed or as permitted in light of the purpose(s) for which it was obtained and further processed and consistent with applicable law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and the length of time thereafter during which we may have a legitimate need to retain your personal information, such as to manage and protect our business, to address issues or defend claims that may arise; and
• Whether there is a legal, tax, reporting, or auditing obligation to which we are subject, that requires us to keep records of your transactions for a certain period of time before we can delete them.

Use Caution When Sharing Information Online When you voluntarily make your personal information available online in an environment shared by third parties, including in webinars, classes, online conferences, via email, on message boards, chat rooms or on blogs, or via telephone calls or conferences, that information can be viewed, saved, collected, heard, and/or used by others outside of the Company. We are not responsible for any unauthorized third-party use of information provided in these contexts. Please be mindful whenever you share any information online.

Security of Your Information. The security of your personal information is important to us, but please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Although we incorporate standard industry practices internally and with our service providers, which we believe is sufficient for the information involved, we cannot guarantee its absolute security. Because we work with third-party businesses and vendors in various aspects of our business including operating this website, database management, website security, etc., we cannot guarantee the absolute security of our databases, nor can we guarantee that the Information you supply will not be intercepted while being transmitted to and from us over the Internet. Any information that you provide to us via email should be treated with extra caution, as we cannot control the level of security available through email providers.

Children Under 13. Our offerings are not designed for children under 13. We do not knowingly collect information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.

External Websites. While we have carefully chosen those vendors with whom we work, especially those involved in the handling of data on behalf of our business, we do not control and are not responsible for the privacy practices or content of third-party websites, including those of affiliates, business partners, sponsors, advertisers, or other websites to which we may link from time to time. When visiting any third-party websites, you are responsible for reviewing the privacy policy and terms of use applicable to each site. They may be different than those that you see here.

Your State Specific Privacy Rights

Residents of certain U.S. states may have specific privacy rights under their local laws. We will honor these rights as required by applicable law. These may include rights to:

• Access the personal information we hold about you;
• Correct inaccuracies in your personal information;
• Delete your personal information; and
• Opt out of certain uses or disclosures, including the sale or sharing of personal information.

California Residents. If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights include the ability to:

• Request information about the categories and specific pieces of personal data we collect, use, disclose, and sell;
• Request deletion of your personal data;
• Opt out of the sale or sharing of your personal information; and
• Limit the use of your sensitive personal information (if applicable).

To submit a request or exercise any of your rights, please email us at admin@toptiercme.com with the subject line “California Privacy Request.” We may ask you to verify your identity before processing your request.

Nevada Residents. Under Nevada law, residents may request to opt out of the sale of certain personal information to third parties. While we do not currently sell personal information as defined under Nevada law, you may still submit a verified request to opt out by emailing admin@toptiercme.com with the subject line ‘Nevada Privacy Request’.

Other States (Virginia, Colorado, Connecticut, Utah). If you reside in Virginia, Colorado, Connecticut, or Utah, and we meet the applicability thresholds of your state’s privacy law, you may have the right to access, correct, delete, or opt out of the processing of your personal information for targeted advertising or profiling.

We will update this Privacy Policy if and when these rights change or may become applicable. In the meantime, if you have questions about your state-specific privacy rights, you may contact us at admin@toptiercme.com.

General

Changes to This Privacy Policy. The Company may update this Privacy Policy from time to time as necessary to protect our users and to comply with a changing environment. Please review the Privacy Policy when you visit our Site to remain updated on our current policy. We have no intentions of making any changes to our Privacy Policy and practices to make them less protective of personal information collected in the past. By accessing the Site and/or using our services after making any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the information. You are advised to review this Privacy Policy periodically for any changes. Whenever we make changes to this Privacy Policy, we will update the date at the top.

Copyright and Terms of Use. This Web site is owned and operated by the Company. By accessing or using this site, you agree to the terms set forth in this Terms of Use on this Site, as amended from time to time. The Company retains the right, at its discretion, to change any of these terms in the future.

Contact Us. If you have any questions about this Privacy Policy, please contact us via email at admin@toptiercme.com with ‘Privacy Policy’ in the subject line.